“Don’t find fault, find a remedy” (Henry Ford)
In this text, you will learn how to optimize your complaints management and save time and costs with a modern non-conformance management software.
Complaints management reviews and improves measures in a continuous improvement process (CIP). It is part of quality management and can also result in product recalls. An 8D report documents the processing of complaints. Following this, measures to avoid the problems in the future take effect – long term and sustainably.
Complaints management is essential for processing incoming non-conformance issues. Errors are constantly repeated if companies do not continuously improve their processes, which unnecessarily increases production costs. Without complaints management, companies risk their good image and lost sales.
A supplier needs solid non-conformance management in relation to production, also to be certified. Without certification, there is often a risk of customers leaving in the event of complaints, because the supplier cannot prove the quality and reliability of its production. Furthermore, the supplier runs the risk of contractual or legal penalties if it cannot prove that standards and laws are being complied with.
Good non-conformance management offers you many advantages:
With our Non-Conformance Management software, QDA, you can identify and eliminate problems and comply with standards. Thanks to automated workflow definitions, you will only need a small number of employees for this. The QDA non-conformance management software allows flexible evaluations and integration with ERP systems. With integrated BI reports, you can also analyze your business processes in more detail.
The software includes ISO standards and FDA mandates. It links CIPs and CAPAs and consolidates and analyzes the results. Based on an intuitive, focused report, you can decide on further steps with the goal of reducing your complaint costs. In our non-conformance management solution, you can see all current and past complaints, the changes that were made and the processing status at any time.
QDA includes several modules. You can fully integrate the non-conformance management software into your product lifecycle. This speeds up the data collection that is needed for non-conformance management. The QDA modules automatically interlock with one another and the complaints management system provides the latest information.
QDA Non-Conformance Management software provides you with analysis and traceability options, from the root cause to remedial action.
Basic information and an error identification code initiate the non-conformance process intuitively. A troubleshooting guide, drop-down menus and auto-fill options support the non-conformance management software. It then automatically collects quality and history data for processing and analysis. The software identifies findings as well as solutions and forwards them to areas such as production, incoming goods, construction or others. The non-conformance management solution can also trigger remedial actions, assign tasks and set deadlines, and/or escalate for further analysis. The results clarify problems, analyze root causes, and help you make continuous improvement decisions.
The non-conformance management software of QDA SOLUTIONS is ISO 9001-compliant. It supports open import interfaces to ERP and MES systems.
Our QDA solution is available on all mobile devices through the app or your web browser.
You can enter data both online and offline and reduce your operational costs by using our technology platform.
Since our QDA software is database-based, it is compatible with:
Do you have specific questions about our solutions? Get in touch!
Director QDA SOLUTIONS