Conquer complaints confidently and decisively
Root cause analysis, continuous improvement and integration
Manufacturing quality standards such as ISO view complaints regarding the safety or performance of a product ia a strong indicator of whether a company is in full control of its manufacturing process. Customer feedback has become an integral and important part of compliance requirements, and failure to manage it is the leading factor named in non‐compliance citations.
Simply declaring that a broken device has been reworked doesn’t bode well during an audit. Many firms have complaints evolve into non-conformances because they fail to analyze, follow through and get to the root cause. They also get into trouble because there is no tie‐in to a corrective and preventive action or management review – there is no integration.
Major solution benefits and key features
QDA SOLUTIONS‘s Non-Conformance Management Solution keeps complaints under control with automated workflows and integrated data from other relevant areas. It pulls in ISO standards and FDA mandates, ties in CIP and CAPAs and rolls the consolidates and analyzed findings into intuitive focused report and decisive actions.
- Creating opportunities to improve
- Flexible non-conformance workflow integration
- Enhanced communication and escalation
- Consolidation off all relevant non-conformance data and documents
- Control your Cost of Quality
- Customer specific 8D reporting
- Flexible evaluation and PPM analysis
- Complex multi-tiered non-conformance management
You want to know more?
You have specific questions about this software solution or would like to make an appointment for a presentation or to try out a demo version? Then our competent team is at your disposal.