Conquer complaints confidently and decisively

Reklamationsmanagementlösung von QDA SOLUTIONS

Root caus analysis, continuous improvement and integration

Manufacturing quality standards such as ISO view complaints regarding the safety or performance of a product as a strong indicator of whether a company is in full control of its manufacturing process. Customer feedback has become an integral and important part of compliance requirements, and failure to manage it is the leading factor named in non‐compliance citations.

Simply declaring that a broken device has been reworked doesn’t bode well during an audit. Many firms have complaints evolve into non-conformances because they fail to analyze, follow through and get to the root cause.

They also get into trouble because there is no tie‐in to a corrective and preventive action or management review – there is no integration.

Major solution benefits
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Major solution benefits and key features

QDA SOLUTIONS‘s Non-Conformance Management Solution keeps complaints under control with automated workflows and integrated data.

  • Creating opportunities to improve
  • Flexible non-conformance workflow integration
  • Enhanced communication and escalation
  • Consolidation off all relevant non-conformance data and documents
  • Control your Cost of Quality
  • Customer specific 8D reporting
  • Flexible evaluation and PPM analysis
  • Complex multi-tiered non-conformance management
  • vollständige Integration mit allen QDA-Modulen

You want to know more?


Sie haben konkrete Fragen zu dieser Softwarelösung oder möchten einen Termin für eine Präsentation vereinbaren oder eine Demoversion ausprobieren? Dann steht Ihnen unser kompetentes Team gerne zur Verfügung.

Anna Lena Gellendin

Anna Lena Gellendin

Telefon: +49 (0)451 – 610 770
Fax: +49 (0)451 – 621 777